TERMS & CONDITIONS

Stocdon Limited – Website Terms & Conditions


As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.


1. General
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis. 


2. Our Products


2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.


3.  Order Process


3.1 Please see the delivery information for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

3.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Stocdon. 

3.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

3.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us.

4. How we use your personal information


We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.


5. Delivery


5.1 All standard delivery options listed on this website are for orders placed in the UK & ROI, if your business is outside of these areas and you wish to order, then please contact us on contact@stocdon.co.uk

5.2 Delivery charges and estimated timescales are specified delivery information section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Stocdon shall be under no liability for any delay or failure to deliver the products within estimated timescales.

5.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

5.4 Our delivery costs are £4.95 for small items and £8.95 for larger or more valuable items. These delivery costs will apply across the site and supersede any delivery prices shown elsewhere.


6. Payment


6.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. In the event the rest of the order cannot be fulfilled in a timely manner, a full refund will be given where you have already paid for the goods.

6.2 The price you pay is the price displayed on this website at the time we receive your order. No other prices published by Stocdon are applicable to these items. The following exception applies: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

6.3 Payment can be made by Visa, Mastercard or American Express. 

6.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

6.5 All prices exclude VAT (where applicable) at the applicable current rates and exclude delivery
charges, unless expressly stated otherwise.


7. Returns & Refunds


7.1 It is always our aim that you are happy with your purchase. If the product you bought is not required, please return your purchase in its original packaging and condition, together with the delivery paperwork for a full refund or exchange within 30 days of order.


This policy does not apply to special order products or products that have been made to size. This is in addition to your statutory rights, see below for more details.


7.2 If there is a fault with a product


Within 30 days
Phone us on 01242 241123 within 30 days to arrange a replacement or repair, or if you want, a refund. Products must be accompanied by your proof of purchase**. This does not affect your statutory rights, in particular the rights you have under the Consumer Rights Act 2015.

After 30 days but within one year of purchase
Phone us on 01242 241123

If we can't offer a repair, we'll give you a replacement product. Products must be accompanied by your proof of purchase**. Again this does not affect your statutory rights.

If you have had the product for more than a year, then contact us to discuss what we can do.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.


CONTACT US


2 Manor Park
Mackenzie Way
Cheltenham
GL51 9TX

Telephone 01242 241123
Email contact@stocdon.co.uk